Question 1

What do I get for free?

Accepted Answer

You can explore RentVault for free in preview mode. This includes uploading and scanning contracts, asking up to 3 questions, requesting 1 translation, and uploading up to 3 photos per rental. Preview results are temporary and cleared on refresh.

Question 2

What changes when I buy a pack?

Accepted Answer

Purchasing a pack removes all limits and saves your data permanently. You get unlimited contract questions and translations, unlimited photos, deadline reminder emails, official PDF reports, and 12 months of secure storage.

Question 3

Is this legal advice?

Accepted Answer

No. RentVault helps you understand and organise your rental documents, but it does not provide legal advice. If you need legal guidance, consult a qualified professional in your jurisdiction.

Question 4

Are records timestamped and preserved?

Accepted Answer

Yes. All uploaded files receive system-generated timestamps. Once you complete a phase (check-in or handover), records are locked and cannot be modified, preserving the state at that moment.

Question 5

Can I export a PDF to share?

Accepted Answer

Yes. With a paid pack, you can generate official PDF reports that include your photos, timestamps, and lease summary. These are formatted for sharing with landlords or deposit schemes if needed.

Question 6

How long is data stored?

Accepted Answer

Your documents are stored securely for 12 months from the date of purchase. This covers most rental periods and deposit dispute timelines.

Question 7

Can I extend storage?

Accepted Answer

Yes. Before your 12-month retention period ends, you'll receive a reminder. You can extend storage for another 12 months for €9, or download your files and let the data expire.

Question 8

Can I use RentVault if I'm already renting?

Accepted Answer

Yes. RentVault is useful whether you're preparing to move or already renting. You can store your contract, track notice dates, set reminders, and keep everything organised so nothing important is missed later.

Question 9

Is RentVault a subscription?

Accepted Answer

No. RentVault uses one-time payments. You pay once for the pack you need, and your data is stored securely for 12 months. No recurring charges.

Question 10

Can I delete my data at any time?

Accepted Answer

Yes. You can delete individual rentals or your entire account at any time directly from the application. We respect your right to control your data.

Question 11

How are my documents stored?

Accepted Answer

Your documents are stored securely with encryption in transit and at rest. Only you can access your files. We do not share your data with third parties.

Question 12

Can I use RentVault if I'm renting abroad?

Accepted Answer

Yes. RentVault is especially useful when renting in a different country or language. You can upload contracts in any language and request translations for easier reading.

Question 13

What payment methods do you accept?

Accepted Answer

Payments are processed securely by Stripe. You can pay with major credit and debit cards. VAT may apply depending on your location.

Question 14

What are Related Contracts?

Accepted Answer

Related contracts is an optional €9 add-on that lets you track utility and service contracts (internet, electricity, parking, insurance) linked to your rental. It's a one-time purchase that lasts for the entire duration of your rental, including any extensions. Related contracts are reference-only — they are not sealed evidence and are not included in evidence reports. Only sealed evidence (check-in photos, handover records, meter readings) is included in reports to keep your evidence clear and dispute-ready.

Feature	Preview	Full access
Upload and scan contracts	✓	✓
Ask questions about the contract	3 max	Unlimited
Contract translation	1 max	Unlimited
Add photos (check-in / handover)	3 per rental	Unlimited
Data saved securely	—	✓
Deadline reminder emails	—	✓
Official PDF reports	—	✓
Locked, immutable evidence	—	✓
12-month secure retention	—	✓
Walkthrough video upload	—	✓

Simple, transparent pricing

Check-In Pack

Full Bundle

Move-Out Pack

Preview vs Paid

Official PDF reports

Data retention

Frequently asked questions